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96mas's Commitment to Malaysian Members

96mas Responsible Gaming – Safe & Healthy Gambling

At 96mas, we believe online betting should be an enjoyable form of entertainment — not a source of stress or financial hardship. This page outlines our commitment to responsible gaming and the tools we provide to help every Malaysian member stay in control.

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6 Self-Control Tools
Free for all members
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24/7 Support
Support team available around the clock
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18 Years and Above
Strict minimum age limit enforced
Our Core Principles

Why Does Responsible Gaming Matter to 96mas?

Online betting is a legitimate and enjoyable entertainment industry when done the right way. 96mas takes our social responsibility seriously — we don't just provide a platform for Malaysia Super League football, badminton, slots, or live casino betting; we also ensure every member enjoys the experience in a healthy and controlled manner.

We understand that a small number of players may struggle to keep their betting habits in check. That's why 96mas invests in comprehensive self-protection tools, accessible support programmes and strict control policies — all completely free for every registered member.

  • Strict age requirement: members must be 18 or older to participate
  • Deposit, betting and loss limit tools available in-account
  • Temporary or permanent self-exclusion options
  • Support team trained in responsible gambling issues
  • Easily accessible professional support resources

96mas Healthy Betting Principles

✅ Set a budget before you play — always decide on the maximum amount you are comfortable wagering before starting a session.
✅ Bet for entertainment, not income — treat money spent on betting as an entertainment cost, just like going to the cinema or a concert.
✅ Take regular breaks — don't play for hours on end without a break. Stepping away helps you think more clearly.
✅ Never chase losses — previous results have no bearing on the next. Stop when you've reached your limit.
✅ Don't play when you're emotionally unsettled — avoid betting when you are feeling sad, angry, stressed, or under the influence of alcohol.
✅ Balance it with other activities — make sure betting is only a small part of your overall entertainment activities.

Free Self-Control Tools on the 96mas Platform

All of the following tools are accessible directly in your account settings — no extra charges, no approval required. Full control is in your hands.

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Deposit Limit
Set daily, weekly, or monthly deposit limits based on your financial means. Once a limit is set, the 96mas system will automatically block any deposit that exceeds that amount. Limits can be lowered immediately but require a 48-hour waiting period to increase.
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Betting Limit
Cap the maximum amount you can wager in a single session, per day or per week — covering EPL Sports Betting, Live Casino, slots, Table Games and all categories on 96mas. With this limit in place, you won't overspend even when you're caught up in the excitement.
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Loss Limit
Set the maximum amount you're willing to lose within a given period. Once the loss limit is reached, the system will automatically block your betting activity until the limit period resets. This helps you avoid chasing losses, which often leads to bigger problems.
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Session Time Limit
Set a maximum duration for your gaming sessions — 30 minutes, 1 hour, 2 hours, or whatever works for you. Once the time limit is reached, 96mas will alert you and can optionally log you out automatically. This keeps you from losing track of time while playing.
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Temporary Break
Need a break from the platform? Activate break mode for 24 hours, 3 days, 7 days or 30 days. During this period, you won't be able to log in or place any bets on 96mas. Your account stays secure and your balance is fully preserved throughout the break.
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Self-Exclusion
A more serious option for those who need a longer break from betting. Choose self-exclusion for 6 months, 1 year, or permanently. During this period, your account will be fully blocked and we will not send you any marketing communications.
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How to Access Self-Control Tools: Log in to your 96mas account → Click the profile icon at the top right corner → Select "Account Settings" → Navigate to the "Responsible Gaming" section. All the tools above are available there. If you need assistance, contact our support team via 24/7 live chat.

Recognise the Signs of Problem Gambling

Problem gambling often develops gradually and can be hard to notice in the early stages. Review this list of warning signs — if you or someone you know is showing several of these, it's time to seek help.

Feeling the need to bet with increasingly larger amounts to get the same level of excitement.
Frequently thinking about ways to get more money solely for the purpose of betting.
Unable to control, cut back or stop betting despite repeated attempts.
Feeling restless, irritable, or unsettled when trying to stop or cut back on betting.
Using betting as a way to escape stress, anxiety, or personal problems.
Chasing losses — continuing to bet after losing in hopes of winning back the money.
Lying to family members, friends, or employers about how much time and money you have spent on betting.
Borrowing money, selling belongings or dipping into emergency savings to fund betting.
Relationships with family and close ones becoming strained or damaged due to excessive betting activity.
Neglecting work, family, or financial responsibilities due to excessive time spent on betting.
Feeling stressed, guilty or ashamed after a betting session but still unable to stop.
Losing interest in hobbies and other activities you once enjoyed in favour of betting.
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Important: Recognising these signs isn't a sign of weakness — it takes courage and self-awareness. If you or someone you know is showing 3 or more of the above signs, please use 96mas's self-exclusion tool immediately and reach out to a professional for help.

Self-Assessment Questionnaire

Answer the following questions honestly. This is not a formal assessment, but it can help you evaluate your own betting patterns. If you answer "Yes" to more than 3 questions, we encourage you to speak with someone you trust or reach out to a professional helpline.

1. Have you ever bet more than you planned to in a single session?
2. Have you ever borrowed money or sold something to fund your betting?
3. Has betting caused problems in your relationship with family or a partner?
4. Have you ever felt the need to hide your betting activity from others?
5. Do you bet to cope with feelings of stress, loneliness, or boredom?
6. Have you ever tried to stop betting but found yourself unable to do so?
7. Do you find yourself thinking about betting even when you're doing something else?
8. Have you ever neglected eating, sleep or your health because you were too caught up in betting?

Next Steps If You Need Help

Admitting you need help is the bravest first step you can take. Here are some actions you can start with today:

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Activate Self-Exclusion on 96mas
Log in to your account and go to Settings → Responsible Gaming → Self-Exclusion. Choose the period that suits you — it takes effect immediately and cannot be reversed during the selected period.
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Contact the 96mas Support Team
Our live chat is available 24/7. Our team is trained to help you access self-control tools and provide initial guidance without any judgment. You don't have to go through this alone.
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Talk to Someone You Trust
Open up to a trusted family member or close friend about what you're going through. Having people who care about you in your corner makes a real difference during recovery and helps keep you accountable.
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Get Professional Help
Malaysia has a range of professional resources for problem gambling. Counsellors and mental health specialists can help you understand the root causes and rebuild healthy financial habits.
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Manage Your Finances Wisely
Review your financial situation with a family member or financial advisor. Restructure your monthly budget and consider blocking access to Touch 'n Go eWallet, GrabPay, or the bank account you use for betting deposits.

FAQ – Responsible Gaming

Answers to the most frequently asked questions by 96mas members about responsible gaming and self-control tools.

Yes, every 96mas member can set their own daily, weekly, and monthly deposit limits through the "Responsible Gaming" section in account settings. Limits can be lowered immediately, but increasing a limit requires a 48-hour waiting period as an added layer of protection for you.

Your account balance remains secure during your self-exclusion period. You may submit a withdrawal request through the designated channels even while your account is in exclusion mode. Funds will be processed to your Malaysian bank account or e-wallet as usual within the standard processing timeframe.

Absolutely not. 96mas strictly enforces a minimum age requirement of 18 years. All new account registrations require identity verification, and any account found to belong to a minor will be terminated immediately, with the balance returned to their legal guardian. We take the protection of minors very seriously.

The duration of your self-exclusion depends on the option you choose — 6 months, 1 year, or permanent exclusion. In all cases, the exclusion cannot be reversed before the period ends. This is intentional, to ensure you get a meaningful distance from the platform when you need time to rest and recover.

No. Once you activate self-exclusion, 96mas will stop all marketing communications, including promotional emails, special offer SMS messages and in-app betting notifications. This is part of our commitment to fully supporting your recovery.

Beyond reaching the 96mas support team via 24/7 live chat, you can seek professional help through the Ministry of Health Malaysia (MOH), government hospitals offering psychiatric and counselling services, or by getting a referral from your family doctor. Don't hesitate to ask for help — it's a sign of strength, not weakness.

Additional Support Resources & Tools

Beyond the in-account self-control tools, 96mas offers several additional resources to support your responsible gaming journey.

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Full Activity History
Review all your bets, deposits, and withdrawals from the past 90 days to monitor your own usage patterns.
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Play Time Reminder
Enable automatic reminders to notify you every 30 minutes or 1 hour about how long you've been on the platform.
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Monthly Financial Report
Request a monthly financial summary report showing your total deposits, withdrawals, and net activity on the 96mas platform.
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24/7 Live Chat Support
The 96mas support team is on hand to help you access self-control tools, answer your questions and provide initial guidance at any time.
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Enjoy 96mas the Right Way

Betting is most enjoyable when done wisely and responsibly. Join 96mas today — a platform that not only offers Malaysia's best football, badminton, slots, and live casino betting experience, but one that genuinely cares about your wellbeing.

Register a Free Account Log In Now

By registering, you confirm that you are 18 years of age or older and agree to play responsibly.

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